Returns & Exchanges

We want you to be fully satisfied with your purchase from the Ipswich Town FC Official Store; if you are not, you can return your items within 28 days of receipt for a full refund or exchange. Please ensure all items are in their original condition with tags attached, noting that personalized kits and undergarments are non-returnable.

Return Process

• 1.
  Complete the Returns Form

  Fill out the returns form included in your original delivery, clearly stating whether you require a refund or an exchange for a different size.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all official tags and labels remain attached to the merchandise.

• 3.
  Ship to the Stadium

  Send your package via a tracked postal service to the Planet Blue Superstore at Portman Road to ensure it arrives safely at our facility.

• 4.
  Processing and Confirmation

  Once received, our team will inspect the items and process your request within 7-10 working days, sending a confirmation email once complete.